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Thread: Duplicate Payments using PayPal Payment Pro

  1. 03-09-2013, 04:56 AM #1
    FAC-ADCO is offline Junior Member
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    Default Duplicate Payments using PayPal Payment Pro

    Hi to all, This issues has been giving me problems since 9.2 and 9.3.1

    A customer will receive a error at checkout, the thing is, the order actually does go through without the customer knowing or receiving an email of a order confirmation. We also do not receive an email on that order ether. (Order is paid for in admin side)

    So what the customer does is place a second order which does go through on the front end and generate emails for customer and us.

    This happens maybe 3-5 times a week. (This is a massive problem for customer service)

    Anyone come across this? Any suggestions or comments will be huge.
    Thanks
  2. 03-13-2013, 08:05 AM #2
    FAC-ADCO is offline Junior Member
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    Default

    Let me give more information.

    Using Smart one page check out, Fedex real time shipping. I have currently switch to Basic One Page Check out to see if the problem goes away.
    Last edited by FAC-ADCO; 03-13-2013 at 03:12 PM.
  3. 03-13-2013, 03:14 PM #3
    FAC-ADCO is offline Junior Member
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    Dec 2010
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    NYC - USA
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    Default

    When i switch to Basic one page check out, a customer stated that the sub-total did not reflex a discount. It showed the pre-discount rate which looks abnormal.

    How can i change the subtotal to reflect a after discount number?