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Thread: IE 10 encryptedTicket Problem - URGENT

  1. 12-18-2012, 02:06 PM #1
    tmoney101 is offline Senior Member
    Join Date
    Oct 2007
    Posts
    152

    Default IE 10 encryptedTicket Problem - URGENT

    We are running ML v 8 and have come across a serious issue with users browsing on Internet Explorer 10.

    Mostly during the checkout, an error is thrown to the user of which the output looks similar to this:

    Error Message: Invalid value for 'encryptedTicket' parameter.
    User Agent: Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.2; WOW64; Trident/6.0)
    Stack Trace: at System.Web.Security.FormsAuthentication.Decrypt(St ring encryptedTicket)
    at AspDotNetStorefront.Global.oAxw6cgXp(Object , EventArgs )
    at AspDotNetStorefront.Global.Application_Authenticat eRequest(Object sender, EventArgs e)
    at System.Web.HttpApplication.SyncEventExecutionStep. System.Web.HttpApplication.IExecutionStep.Execute( )
    at System.Web.HttpApplication.ExecuteStep(IExecutionS tep step, Boolean& completedSynchronously)

    We have looked around and it appears this is happening to not just our store but many other versions of AspDotNetStoreFront.

    We are trying to fix this but are unsure how to. We know it has something to do with the authentication cookie and is only happening in IE 10.

    Can anyone assist wit this issue - I imagine many people would be facing this same issue even if they are currently unaware of it.

    Any help is much appreciat
  2. 03-20-2013, 10:46 AM #2
    dgritten is offline Junior Member
    Join Date
    Apr 2010
    Posts
    2

    Default Same Problem

    We are seeing the same problem. I think more people will start to see this now, as IE 10 is now part of automated updates, We have been seeing a lot of issues last couple of days.

    We are seeing it on login for the user. Seems if they were already logged in okay until checkout, otherwise also right at login time.

    Curious if resolution was found by original poster, or anyone else know how to resolved.

    Dave
  3. 03-20-2013, 01:22 PM #3
    jsimacek is offline Senior Member
    Join Date
    Dec 2008
    Location
    Phoenix, AZ
    Posts
    373

    Default From ASPDNSF support

    This should help! http://manual.aspdotnetstorefront.co...r-10-ie10.aspx
    Jan Simacek - Compunix, LLC
    AspDotNetStorefront trusted Devnet Partner and Reseller since 2005

    AspDotNetStorefront Mods and Add-Ons at http://www.ecommercecartmods.com/
    - Searching, Filtering and Sorting (like cSearch, Dealer Locator, Price Ranges, Blog)
    - Reports (like Cart Abandonment and Net Sales)
    - Customer Experience (like Question/Answers)
    - Site and Data Management (like Entity Product Mapper, Bulk Updaters, Make/Model/Year filters)
  4. 04-03-2013, 06:22 AM #4
    Analogue is offline Member
    Join Date
    Sep 2008
    Posts
    48

    Default Invalid value for 'encryptedTicket' parameter.

    I just tried to install both the patches to our server and it says 'The update does not apply to your system' & 'KB2600088 does not apply, or is blocked by another condition on your computer.'

    So we are still getting this Invalid value for 'encryptedTicket' parameter. error page when people are trying to check out in IE 10.

    Any ideas anyone? We're running 64 Win 2008 server.
  5. 04-29-2013, 08:17 AM #5
    flatfordbk is offline Junior Member
    Join Date
    Apr 2013
    Posts
    1

    Default Invalid value for 'encryptedTicket' parameter.

    We have installed the hot fixes on the server, but some users still get this error unless they clear their cookies. Most users are now able to access the site, but not all.

    Has anyone else experienced this?
  6. 04-30-2013, 12:09 PM #6
    jsimacek is offline Senior Member
    Join Date
    Dec 2008
    Location
    Phoenix, AZ
    Posts
    373

    Default

    Try maybe running Monthly Maintenance with the Invalidate Logins/Cookies setting? This way, they are all given new cookies etc... might help!
    Jan Simacek - Compunix, LLC
    AspDotNetStorefront trusted Devnet Partner and Reseller since 2005

    AspDotNetStorefront Mods and Add-Ons at http://www.ecommercecartmods.com/
    - Searching, Filtering and Sorting (like cSearch, Dealer Locator, Price Ranges, Blog)
    - Reports (like Cart Abandonment and Net Sales)
    - Customer Experience (like Question/Answers)
    - Site and Data Management (like Entity Product Mapper, Bulk Updaters, Make/Model/Year filters)
  7. 05-07-2013, 03:34 PM #7
    stevewest9 is offline Junior Member
    Join Date
    Nov 2012
    Posts
    15

    Default You need the ASP.Net Patches from Microsoft

    This will solve the problem, apply these patches to your server, or have your host do it. This affects other ASP.Net applications, not just ASPDNSF. Microsoft really biffed this one up.... the browser definitions should include > IE X instead of calling out the agents specifically in .NET

    http://manual.aspdotnetstorefront.co...r-10-ie10.aspx